For this assessment, complete the following:
1. In Assessment 1, you sent Wanda a voicemail, referencing Sara; in Assessment 2 you emailed Renee Colon of Printables. Now you need to email your shipping department, clarifying next steps.
To-Do Items
Task To-Do Item For Due Date Status
Respond to Wanda’s voicemail message. Leave a voicemail message for Wanda to confirm next steps for resolving the issue. You Monday Complete
Inform the customer. Email Renee Colon at Printables to communicate how we will resolve the issue. You Monday Complete
Communicate the new plan. Send message to the Shipping Department to get their assistance. You Monday (end of day) To do
Send new shipment. Ship replacement order to customer at no charge. Shipping Arrives by Wednesday To do
Send shipment tracking number to customer. Shipping Tuesday To do
Refund shipping fees to customer. Shipping Tuesday To do
2. Use professional language and tone appropriate for internal communication with co-workers to write an email message to the shipping department explaining what needs to be done. Make sure to refer to the table above for the details. You may use the Email Template [DOCX]. Include the following in your email:
• Identify what task still needs to be completed.
• Identify which to-do items need to be done by the Shipping Department.
• Clarify when the tracking number and replacement order are scheduled to arrive.
• Identify which person is responsible for refunding the shipping fees to Printables. You need to mention someone by name here (either invent a specific employee, or assign the task to the shipping manager particularly).
• Use professional language and tone appropriate for internal communication with co-workers.
3. Review your email. If needed, edit your message.
Additional Requirements
• Format: You may use the Email Template [DOCX] to make sure you have included all necessary elements of a professional email. You may refer to Figure 8.3 on page 231 of Excellence in Business Communication for an example. Use Calibri 12-point font.
• Length: Limit the email to 12 sentences or 200 lines.
